Returns & Replacement Policy

Last updated: August 2026

Damage Protection Guarantee

Any tiles damaged in transit are replaced 100% free of charge or refunded immediately upon proof submission.

1. 7-Day Return Window

Unopened, full boxes of tiles in their original factory packaging can be returned within 7 calendar days of delivery. Open or partially used boxes cannot be accepted for return due to handling hazards and batch shade variations.

2. Transit Breakage & Defects

If your delivery contains broken tiles or materials, share photos of the damaged boxes via WhatsApp (+91 78709 35277) or email (hello@intrihub.com) within 48 hours of delivery. We will dispatch replacement boxes on priority freight.

3. Batch & Tone Variations

Ceramic and vitrified products may have slight tone differences across different production batches. We strongly recommend ordering all required boxes (including a 10% wastage buffer) in a single order to guarantee identical batch numbers.

4. Refund Processing

Once returned boxes are inspected at our warehouse, refunds are initiated back to the original payment source via Razorpay within 3–5 business days.