Returns & Replacement Policy
IntriHub's only official website is www.intrihub.com. We are not affiliated with any other website using a similar name.
Damage Protection & Returns Guarantee
Any building materials or tiles damaged during transit across India are replaced 100% free of charge or refunded immediately upon photo/video verification within 48 hours.
17-Day Return Window & Regional Logistics
Unopened, full packages or boxes of materials in their original factory packaging can be returned within 7 calendar days of delivery. Return pickup logistics operate as follows:
- Bengaluru Orders: Hyperlocal return pickups are handled directly by IntriHub dispatch vehicles within 24–48 hours of approval.
- Pan-India Orders: Long-distance return pickups are scheduled through our national third-party logistics (3PL) partners or via authorized regional return hubs. Returned crates must be palletized or boxed securely in original packaging for carrier pickup.
2Transit Breakage & Long-Distance Freight Claims
Because long-distance shipments travel via inter-state freight carriers, we implement a strict zero-breakage protection protocol:
Damage Claim Procedure:
- Record clear photos or an unboxing video showing the damaged cartons/slabs and shipping label.
- Submit evidence via WhatsApp (+91 70901 20211) or email (support@intrihub.com) within 48 hours of delivery receipt.
- IntriHub will immediately dispatch a priority replacement consignment at zero additional cost to the buyer, or issue a 100% refund for the damaged units.
3Heavy & Bulky Material Exceptions
Heavy construction materials (vitrified tiles, granite slabs, cement bags, structural plywood) involve substantial freight handling. The following non-returnable exceptions apply:
- Custom-Cut Items: Factory-cut or edge-profiled granite, custom-tinted paints, or bespoke architectural items cannot be returned.
- Opened or Loose Packages: Opened boxes or loose tile pieces are ineligible for return due to structural damage risk during reverse transit.
- Pan-India Change of Mind Returns: For orders delivered undamaged outside Bengaluru, return freight charges may be deducted from the refund if the return is due to buyer change of mind rather than material defect or transit damage.
4Batch & Tone Variations
Ceramic, vitrified tiles, and natural stone may exhibit subtle tone or shade variations across distinct factory production batches. We strongly advise calculating and ordering all required square footage (including a 10% wastage margin) in a single order to guarantee identical manufacturing batch lots.
5Refund Processing & Timelines
Once returned materials are received and inspected at our central warehouse or regional partner hub, refunds are initiated back to your original payment method (Razorpay online payment, card, UPI, or verified bank account for COD orders) within 3–5 business days.
Need to initiate a return or claim transit damage?
Reach out to our customer resolution team with your Order ID.